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FAQs

Presets

 

Q. Some presets are missing from my downloads folder, what should I do?

A. If you're a Windows user, we recommend opening (unzipping) the Zip folder using the application 7-Zip. This resolves the curious case of the missing presets.

 

Q. Do your presets work on Mobile?

A. Yes! Every preset pack includes both Desktop & Mobile. There's also a pdf guide included on how to import them into Lightroom Mobile so you can get started right away.

 

Q. Do your presets work with the free version of Lightroom Mobile?

A. Absolutely. The mobile files included in each preset pack are DNG photo files. These images act as 'Preset Carriers'. When you import them into Lightroom Mobile, the settings will automatically change. From here you can create a preset from the settings.

 

Q. Your presets aren't showing up in Lightroom Mobile, even though I have saved them?!

A. Make sure you have 'Show Partially Compatible Presets' enabled. Due to the presets being designed around RAW images, there are some parameter adjustments that are unavailable when editing a JPEG (mobile) photo. Simply click on Presets tab in Lightroom > Tap the 3 Little Dots in the top right hand corner of the screen > Enable 'Show Partially Compatible Presets'.

  

Q. I'd like to upgrade to The Master Collection, is there a way to only download the preset packs I don't currently have?

A. All preset packs will be included in the download of The Master Collection. However, we recommend deleting your original preset pack to avoid doubling up, and making sure all assets can be found in one folder on your hard drive.

 

Q. Where do I access the exclusive editing tutorial provided inside the Adventure Collective Preset Pack?

A. The exclusive editing tutorial is hosted on Vimeo. There is a link and password to access to the video, located inside the PDF provided inside your downloads folder.

 

Q. I have purchased a preset pack but have lost the download link, what should I do?

A. Please send an email to support@bradmatthews.co and we'd be happy to resend your download link!

 

Prints

 

Q. The prints are displayed in INCHES on the website. What size are the prints in CM?

A.

24 x 36 inches (61 x 91.4 cm)

18 x 24 inches (45.7 x 61 cm)

16 x 20 inches (40.6 x 50.8 cm)

12 x 16 inches (30.5 x 40.6 cm)

 

Q. Do your prints come with a white border?

A. All sizes are printed edge-to-edge, allowing you to frame the prints as they are, or mount inside a white border.

 

Q. Do your prints come in a frame? 

A. All prints are available un-framed or with a Black or White frame. Please select the Size and your preferred Framing option on the product page.

 

Q. What are the delivery times of your prints?

A. Delivery times vary depending on which country you live in. Before your order gets shipped, please allow 2-5 days for your order to be processed.

USA & Canada - 2-8 Days

UK & Ireland - 5-8 Days

Europe - 3-10 Days

Worldwide - 5-20 Days

Due to carrier limitations and legal restrictions, it may not be possible to deliver to a small selection of countries.

 

Q. How are the prints packaged? Will my print be safe?

A. All prints are made to order and carefully packaged in a protective tube or box to ensure the best quality and archival life by the time it reaches your door. If your product is damaged or defected, please contact support@bradmatthews.co immediately.

 

Q. What paper do you use to print on?

A. Photographs are printed on museum-quality, thick and durable matte paper. We've found matte paper to provide the best quality and colour reproduction to suit the style of photographs.

 

If your question hasn't been answered above, please contact support@bradmatthews.co